SHOES Q. How do you convert a males shoe size to a female shoe size? A. A two-size increase. A males size 9 converts to a female size 11. Just the opposite for a female shoe size to a male shoe size. A female size 8 would be a male size 6. Q. What's the difference between Patent, PU, Stretch and Leather material? A. Patent, either Patent Leather or Patent PU are a man made material, has a very shiny, almost mirror like appearance. PU is short for polyurethane and is a semi-shiny to non-shiny man made material. Stretch-either Patent or PU is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel with a texture pattern. SHOE CONVERSION CHART   System Sizes U.S. & Canada W 5 6 7 8 9 10 11 12 13 14 15 16 17 M 3 4 5 6 7 8 9 10 11 12 13 14 15 Europe 35 36 37.5 38.5 40 41 42.5 43.5 45 46 47.5 48.5 50 U.K. W 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5 M   3 4 5 6 7 8 9 10 11 12 13 14 Australia W 3.5 4 5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5 15.5 Japan W 21 22 23 24 25 26 27 28 29 30 31 32 33 China W 35.5 37 38 39.5 41 42 43.5 45 46 47.5 49 50 51.5 Russia W 33.5 34.5 35.5 36.5 37.5 38.5 39.5 40.5 41.5 42.5 43.5 44.5 45.5 Mexico     4 5 6 7 8 9 10 11 12 13 14 Inches 9 9¼ 9½ 9¾ 10 10¼ 10½ 10¾ 11 11¼ 11½ 11¾ 12 Centemeters 22.8 23.5 24.1 24.8 25.4 26 26.7 27.3 27.9 28.6 29.2 29.8 30.5 PAYMENT Q. What forms of payment do you accept? A. We accept credit cards through the website using Paypal. We also accept Money Orders, Western Union, Money Gram or International Money Orders in USA Dollars. If you want to pay with a Money Order, Moneygram or Western Union, email us what you would like to order and we'll email you the cost with shipping and the address to send the payment. We will also pull the order and hold it for you up to 1 week.  RETURN POLICY You have 8 days if your in USA to return a item. If you are outside of USA you have 20 days to return a item. We do not issue refunds for returns. You will receive store credit minus the shipping. Clothing can be returned only if it still has the tags and is in perfect condition unworn. ***NOTE***(If you have animals, please make sure there is no animal hair on the clothing before you return it.) If you want to exchange an item for another size you will have to pay for return shipping to you. If you're not sure about the sizes, email us and we'll help you. If you want to return an item because you don't like it, we will give you store credit minus the shipping amount. Footwear can be returned as long as it is in perfect condition, but you have to pay for shipping and a 10% restocking fee. If you need help with shoe sizes, email us. If the shoes are defective, we will send you an RA# to return the shoes and send you a replacement of the same shoe. SHIPPING USA: We ship everything except the footwear by USPS Priority Mail which takes 2-3 days. If you need Signature Confirmation or Insurance please let us know. Otherwise the order will be shipped with Delivery Confirmation only. We are not responsible for items that get lost in the mail. The only way to get your money back in case of a lost package is to buy insurance. The footwear is shipped by UPS which takes 2-5 days. If you need Express Mail, please email us and we'll email you the shipping cost. OUTSIDE OF USA: We ship everything by United States Postal Service. We ship Priority Mail, Registered Mail, Insured Mail, First Class Mail and Express Mail. If you need a Trackable Shipment, Signature Required or Insurance please let us know. We are not responsible for items that get lost in the mail. The only way to get your money back in case of a lost package is to buy insurance.