USA: We ship everything except the footwear by USPS Mail. The orders will be shipped with Delivery Confirmation only unless you buy Insurance. We are not responsible for items that get lost in the mail. The only way to get your money back in case of a lost package is to buy insurance. The shipping is NOT refunded, only the cost of the items. The footwear is shipped by UPS which takes 2-5 days depending on your location in USA. ***Note***Any orders shipping to Hawaii, all footwear must be ordered using UPS. Everything else can be ordered using USPS. Please note that if you chose Parcel Post, this takes 4-6 weeks to get to Hawaii.

OUTSIDE OF USA: We ship everything by United States Postal Service. We ship Priority Mail, Registered Mail, Insured Mail, First Class Mail and Express Mail. Please NOTE that First Class Mail and Priority Mail  are NOT Trackable at all! Priority Mail is only trackable if you get Insurance. Express Mail is always trackable. First Class Mail can take 1-6 weeks to be delivered. If you need a Signature Required or Insurance please let us know. We are not responsible for items that get lost in the mail. The only way to get your money back in case of a lost package is to buy insurance. Please note that the cost of shipping is NOT included in the insurance. Only the cost of the items insured is covered. Customers are responsible for all duty taxes or fees in your country. Shoes are shipped from the warehouse to us for International Customers because the warehouse does not ship footwear outside of USA. Footwear will be shipped a week after we receive your footwear order.

CUSTOM ACCESSORIES

Please note that if you order a custom accessory, it takes time to make these. Depending on how many orders ahead of you there are depends on how many days before your item is shipped. We make the orders in order that we receive them. If you need something by a certain date, let us know and we'll work with you to get it to you by then. The amount of time it takes is normally 1 day to a week depending on busy we are at that moment.

Care of Rubber Latex Bags

Although rubber has the potential to give you years of fun, rubber is a natural material and requires special care. Be careful with sharp objects e.g. fingernails. Never use anything oil based on rubber as this will perish the rubber and not be possible to repair the damage.

Washing

Wash in luke warm water with a touch of washing liquid to remove cigarette smoke, sweat and natural body oils. It should then be rinsed in cool water and left to dry (takes about 10 minutes).

Polishing

This helps protect the rubber and gives the glossy effect most people associate with rubber.  The best cleaner is Pervo-shine which is waterbased and is applied by sprinkling on to the rubber then wiping with a lint free cloth or dense textured sponge until shiney. Do not rub as this will take off the surface of the rubber.

Silicone Sprays

Will give you the sheen seen in most rubber photography. The garnment should first be polished with a waterbased polish then sprayed with silicone spray. This remains greasy to the touch and the spray is flammable so should be used in a well ventilated room.

Purchasing Polish

Most fetish shops sell polishes for rubber but if you can't get to a fetish shop, all is not lost, polishes can be bought from most car accessory shops. Car accessory shops stock a variety of sprays to shine car bumpers and tires and polishes for PVC interiors. Favorites include Amorall and Protectant 303.

Storage

Exposure to heat, sunlight and moisture will eventually weaken the rubber, even sunlight through a window will damage the surface leaving it dull. It is essential therefore to store in a cool dark place. If the surface has been damaged it cannot be repaired and will not respond to polishes. However, it may be camouflaged with silicone spray.